Candy AI provides AI-powered characters for relationship-themed chats, virtual connections and character-led storytelling. Users can select an existing companion or create a custom companion. The company behind the service is EverAI Limited, registered in Malta under number C107181. The service is intended for adults aged 18 or over who meet local age requirements.
What You Can Try Before Subscribing
The published free-access guide lists up to five messages in chat, pooled across all characters; one custom AI character; and one image generation. Confirm your available access in your account.
Plan those initial messages: start with a brief opening scene, then follow up with a clear instruction about conversation style. Check whether the follow-up response addresses your instruction. This gives you a practical way to judge the writing style before choosing a subscription.
Build a Custom Character
Choose Create Character and select the Realistic style or the Anime style. The service description lists customisation options for hairstyle, hair colour, eye colour, voice, character traits and hobbies.
Start with a clear personality idea, then add a suitable reply style. As a starting point: “Personality: upbeat. Interests: travel. Replies: short, with one relevant question.”
Specific instructions give you a clear reference point to evaluate. The help centre describes character descriptions, the way you phrase messages and response regeneration as ways to adjust the tone. Adjust one detail at a time to assess the effect.
Clone Chat, Reset Chat and Conversation Memory
Clone Chat duplicates the existing chat, including the history up to that point. You can continue the copy in another direction while preserving the original thread.
For a writing exercise, keep one version as a quiet conversation and take the other towards an adventure. Review how the character responds to the changed premise.
The chat-history guide presents Reset Chat as starting the interaction afresh, while Delete Chat deletes the chat thread. According to this guide, there is no separate clear-history option that fully preserves long-term chat memory.
Images, Audio and Video
Generate Image organises the character catalogue into Girls, Anime and Guys. Choose an available companion to start the image-generation process.
The feature documentation lists creating images, listening to voice messages, beta voice calling and creating video clips among the features that use tokens. It also explains turning a suitable chat-generated image into a video clip. Verify the token cost for the operation you want before spending your remaining tokens.
Build Your Video uses ready-made options for character, action, location and scene partner. Choose the available options, then select Generate video. The output appears in My Generations. The generated result is not guaranteed to match every selected detail.
Candy Shorts provides pre-written short scenarios featuring AI characters. Episodes usually run for under two minutes and remain separate from your conversation history. Viewing an episode does not change your relationship with a character or chat history.
Premium Prices: Check the Upfront Charge
The published pricing page, checked on 13 November 2026, showed:
Monthly plan: $9.99 for the initial month, then $13.99 monthly.
Quarterly plan: $26.97 paid upfront, working out at $8.99 per month.
Annual plan: $47.88 billed at once, equivalent to $3.99 per month.
Check the total charged upfront against the advertised monthly rate. Automatic renewal applies; local taxes may apply. Confirm the checkout total before confirming a purchase.
Unlimited Chat and Token-Based Features
The Premium documentation lists unlimited text chatting and 100 tokens each month. The token refresh follows the date you first subscribed. Users on an annual plan are also allocated 100 tokens monthly.
Standard text chatting does not spend tokens, according to the help documentation. Once your token balance is exhausted, text chatting remains available with a current paid plan; extra credits are needed for further token-based activities.
Set a separate budget for top-ups. Before a repeat generation, decide whether a more specific description would help you assess the feature. Review the current token charge for each action.
Cancellation, Refunds and Remaining Tokens
The documented account route shows My Profile > Settings > Unsubscribe. Complete any additional confirmation prompts to confirm unsubscribing.
According to customer support documentation, cancellation prevents subsequent automatic renewals, and Premium continues until the current paid period ends. A request to return a previous payment is handled separately and requires review.
The post-cancellation guide says cancelling Premium preserves your chats, images, characters and history while your account stays active. Unused tokens stay on the account, but their balance is hidden on Free and using them again requires a Premium subscription.
Understand Data Processing and the Service’s Purpose
The privacy policy covers user prompts, generated replies and companion settings. The document states that technical providers, including language-model providers, may receive message content. It also describes processing anonymised or de-identified conversations for model training and technology improvement.
Use fictional details for creative scenarios, and leave account credentials and payment details out of your prompts. These recommendations follow the guidance about sensitive information in the service’s terms.
The Terms describe Candy AI as an entertainment service. Its characters generate fictional interactions and do not have real feelings. To make an initial session worthwhile, test a single companion, a specific reply style and one media feature, then weigh the experience against the price of your chosen plan and your token budget.